Because we sell live animals, our returns process works differently than a standard retail
return. This policy explains what is covered under our health guarantee, what isn’t, and how to
report an issue after your purchase.

1. What Is Covered

• Pre-existing illness or injury present at the time of sale, confirmed by a licensed
  veterinarian within the 48-hour guarantee window
• Animals that materially do not match the breed, sex, or age described at time of sale
• Feed orders damaged or incorrect at the time of pickup or delivery

2. What Is Not Covered

• Illness, injury, or death caused by transport stress, weather exposure, or handling after
  the animal has left our care or custody
• Conditions arising from inadequate housing, feeding, or care after pickup/delivery
• Normal behavioral adjustment or stress related to relocation
• Pre-existing conditions not reported within the 48-hour window
• Livestock purchased “as-is” where explicitly noted at time of sale

3. How to Report an Issue

If you believe an animal qualifies under our health guarantee:

• Contact us within 48 hours of pickup or delivery at
  Info@rayslivestockauction.com or (301) 842-6641
• Have the animal examined by a licensed veterinarian as soon as possible, and obtain
  written documentation of the diagnosis
• Provide us with the veterinary report, photos, and your original order confirmation

4. Resolution Options

Once a claim is reviewed and verified, we will work with you toward a fair resolution, which
may include:

• Replacement of the animal with one of comparable breed, sex, and age (subject to
  availability)
• Store credit toward a future livestock or feed purchase
• A partial refund, at our discretion, based on the nature of the issue

Resolution is evaluated on a case-by-case basis and requires supporting veterinary
documentation.

5. No Returns on Feed

Due to the nature of livestock feed, opened or delivered feed cannot be returned unless it
arrived damaged, spoiled, or incorrect from what was ordered. Report feed issues within 48
hours of pickup or delivery.

6. Buyer’s Responsibility After Sale

Once an animal leaves our care, the buyer is responsible for providing appropriate
transport, housing, feed, water, and general care in line with standard practices for that
species. Our health guarantee does not extend to conditions resulting from care after this
point.